FAQ
Do website promotions apply on Takealot, Amazon or other retailers?
Unless a promotion specifically says otherwise, offers on wavytalk.africa apply only to purchases made on this website. Third-party retailers set their own prices, stock and promotion terms.
Are online payments secure?
Payments are processed through Shopify’s secure checkout. The payment options available to you are displayed at checkout.
How should I use and care for my tool?
Follow the safety and usage instructions supplied with the product. Allow heated tools to cool before storing, keep electrical parts away from water and stop using any product that appears damaged.
How do I choose the right hair tool?
Review the benefits, specifications and usage guidance on each product page. Consider your hair type, styling goal and whether the tool is designed for wet or dry use. If you are unsure, contact us before ordering.
Do WavyTalk hair tools include a warranty?
WavyTalk hair tools purchased directly from wavytalk.africa are supported by our advertised 1-year warranty. Keep your order confirmation or proof of purchase. To start a claim, follow the steps on our Warranty & Product Support page and submit your order number, product details, and photos or video of the fault.
What should I do if my item arrives damaged, defective or incorrect?
Contact us immediately through our Contact page with your order number and clear photos or video of the issue so we can assess it and help.
When will I receive my refund?
After your return has been received and inspected, we will let you know whether the refund is approved. Approved refunds are sent to the original payment method within 10 business days, although your bank may take additional time to post the funds.
Can sale items or gift cards be returned?
No. Under our current policy, sale items and gift cards are not eligible for return. Please read our full Return and Refund Policy before purchasing.
How do I start a return?
Email returns@wavytalk.africa before sending anything back. If your return is accepted, we will send the return instructions. Items returned without first requesting a return may not be accepted.
Is this the official WavyTalk store for South Africa?
Yes. wavytalk.africa is the official WavyTalk South Africa online store, with prices shown in South African rand.
Do you deliver across South Africa?
Yes, we offer countrywide delivery. Available delivery options and charges are shown at checkout after you enter your delivery address.
How can I track my order?
Once your order has been dispatched, use the tracking details sent to the email address provided at checkout. Please also check your spam or junk folder.
Can I change or cancel my order?
Contact us as soon as possible through our Contact page. We will try to help, but changes or cancellations cannot be guaranteed once an order is being processed or has been dispatched.
What is your return window?
You may request an eligible return within 7 days after receiving your item. The item must be unused, in the same condition in which it was received, with its original packaging and proof of purchase.
